Overview
We want writers to pay for First Page because it genuinely fits their workflow. This policy applies to purchases made directly through First Page and Stripe. Purchases made through a future app marketplace or reseller will follow that seller's refund process where required.
First paid purchase
Your first Pro monthly or Pro yearly purchase is eligible for a full refund when requested within 14 calendar days of the charge. This introductory refund is available once per customer and account. After a refund, paid access ends when Stripe completes the refund unless we state otherwise.
Lifetime access
A Lifetime purchase is eligible for a full refund within 14 calendar days of purchase. After that period, Lifetime purchases are non-refundable except where required by law or where First Page permanently discontinues the service before providing a reasonable opportunity to use it. Lifetime access is personal and cannot be transferred or resold.
Subscription renewals
Annual subscription renewals are eligible for a full refund when requested within 7 calendar days of the renewal charge. Ordinary monthly renewal charges are non-refundable because service is provided for the renewed month immediately, except where applicable law requires a refund.
Cancel before the renewal date to prevent the next charge. Canceling does not automatically refund a charge that has already completed.
Cancellation and access
Monthly and yearly subscriptions can be canceled from the First Page billing page, which opens Stripe's customer portal. Unless a refund is approved, paid access continues through the current billing period and then returns to Free. Existing screenplays are not deleted and remain exportable; creation may pause while the workspace exceeds Free limits.
How to request a refund
Email support@firstpageapp.com from the address on your First Page account. Include the account email, Stripe receipt or invoice number if available, the charge date, and the plan purchased. A reason is helpful but not required for an eligible request.
We aim to decide complete requests within 5 business days. Approved refunds are returned to the original payment method through Stripe and commonly appear within 5 to 10 business days after approval, depending on the bank or card network.
Exceptions and abuse
We may deny requests outside the periods above, duplicate introductory refund requests, requests associated with fraud or account abuse, or requests made after substantial chargeback proceedings have begun. Nothing in this policy limits non-waivable consumer rights, including statutory cooling-off, defective-service, or automatic-renewal protections.
Promotions, credits, and taxes
Refunds are based on the amount actually paid after discounts. Promotional credits have no cash value. Taxes are refunded when Stripe and applicable law permit. A refunded promotional purchase does not restore a one-time coupon unless we choose to reissue it.
Policy changes
We may update this policy for future purchases. The policy in effect when a charge was made governs that charge unless a later policy is more favorable or law requires otherwise. Questions may be sent to support@firstpageapp.com.